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Civil enforcement officer

Civil enforcement officers make sure drivers follow parking regulations on public streets and in car parks.

Annual Salary

£15,000 to £35,000

Average UK salary in 2019 was £30,378
(source Office for National Statistics)

Working hours

40 to 42 a week

You could work: evenings / weekends / bank holidays; on a rota

Day to day tasks

Your day-to-day duties may include:

  • patrolling streets and car parks, checking regulations are being followed
  • giving advice to the public on parking regulations and facilities
  • checking parking tickets and issuing Penalty Charge Notices (PCNs)
  • writing simple reports and pocket book notes
  • authorising the clamping and removal of vehicles
  • checking parking meters and car park equipment, reporting damage or faults
  • reporting defective signs and road markings or any suspect vehicles
  • attending court or a tribunal if a parking ticket is being disputed
  • working with other professionals like police community support officers or the police, to report crimes or anti-social behaviour

You'll be using equipment like:

  • hand-held computers and printers for recording and issuing PCNs
  • two-way radios, or mobile phones, to keep in contact with supervisors
  • cameras to record vehicles that are breaking parking regulations

Working environment

You may need to wear a uniform.

You could work at a car park or on the streets.

Your working environment may be outdoors in all weathers and physically and emotionally demanding.

You can get into this job through:

  • applying directly
Direct application

There are no set qualifications to become a civil enforcement officer. Some employers may ask for GCSEs, including English and maths.

Experience of working in a customer service role is highly valued and could help you get into this job.

Your employer will provide introductory training when you start work. This will cover subjects like parking enforcement policy and the traffic regulations act.

Requirements and restrictions

You'll need to:

  • You may need a driving licence for some jobs.

More information

Further information

You can find out more about becoming a civil enforcement officer from the British Parking Association.

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With experience and further training you could progress to a senior enforcement officer, supervisor or parking manager role.

The British Parking Association has details of professional parking qualifications.

Skills required and how your skills match up

What skills are required?

You'll need:

  • patience and the ability to remain calm in stressful situations
  • the ability to work on your own
  • the ability to accept criticism and work well under pressure
  • to be thorough and pay attention to detail
  • to be flexible and open to change
  • excellent verbal communication skills
  • knowledge of English language
  • legal knowledge including court procedures and government regulations
  • knowledge of public safety and security
  • to be able to carry out basic tasks on a computer or hand-held device
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