Transport

You can get into this job through:

• a college course
• an apprenticeship
• applying directly

College

You could learn some of the skills needed for this role by doing a college course, such as:

• customer service
• contact centre operations
• principles of customer service

Apprenticeship

You can apply to do an apprenticeship with a vehicle hire company, for example:

• Customer Service Practitioner Level 2 Intermediate Apprenticeship
• Customer Service Specialist Level 3 Advanced Apprenticeship

These take around 1 year to complete and combine on-the-job training and time spent with a learning provider.

Entry requirements

You'll usually need:

• some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship
• 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths, for an advanced apprenticeship

For more information

• equivalent entry requirements|https://www.gov.uk/what-different-qualification-levels-mean/list-of-qualification-levels
• guide to apprenticeships|https://www.gov.uk/apprenticeships-guide

Direct application

You could apply directly to work as a car rental agent.

Employers will look for experience in customer service, office administration or sales work. They may also expect you to have:

• some GCSEs, including English and maths, or equivalent qualifications
• IT skills

Requirements and restrictions

You'll need to:

• Foreign language skills could be useful if you want to work at airports, ports or tourist destinations.
• have a full driving licence

More information

Career tips

You may need to be over 21 for some jobs, for insurance purposes.

Further information

You can find out more about a career as a car rental agent from Autocity.

View all vacancies in this region

You could become a team supervisor, warranty administrator or a hire manager, with further training.

With experience in business leasing accounts, you could become an account manager or move into fleet management.