Annual Salary
£24,000 to £30,000
Average UK salary in 2024 was £37,430
(source Office for National Statistics)
Swap to Events or Hotels or go back to all job sectors
Swap to Events or Hotels or go back to all job sectors
Customer service assistants deal with customer questions, purchases, feedback and complaints.
Average UK salary in 2024 was £37,430
(source Office for National Statistics)
You could work: evenings / weekends / bank holidays; on shifts
There will be
5.6% more Customer service assistant jobs in 2029.
As a customer service assistant, you could:
You may need to wear a uniform.
You could work in an office, in a contact centre or at a store.
You can get into this job through:
You can take a college course before applying for a job.
Courses are widely available, including:
You can apply to do an apprenticeship with an organisation, for example:
These take around 1 year to complete and combine on-the-job training and time with a learning provider.
You'll usually need:
You can apply for jobs if you have customer service experience, for example from working in a shop, bank, hotel or contact centre.
Employers might want you to have:
You could join The Institute of Customer Service to use their resources and find professional development training opportunities.
With experience, you could:become a customer service team leader or supervisor, or be promoted to customer services manager; take up a training officer role; move into other areas of a business, like sales or account handling
You can also use your customer service skills to transfer into many different jobs and industries.
You'll need: