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Finance & accounting

Insurance claims handler

Insurance claims handlers help people who are making claims on their insurance policies.

Annual Salary

£15,000 to £50,000

Average UK salary in 2019 was £30,378
(source Office for National Statistics)

Working hours

37 to 39 a week

You could work: evenings / weekends; on shifts

3%
Future employment

There will be 3% fewer Insurance claims handler jobs in 2025.
In your local area

What's it all about?

Day to day tasks

Your day-to-day duties could include:

  • taking details when a customer reports a claim
  • issuing claim forms
  • giving advice on the claim process
  • checking insurance claims
  • making sure premiums have been paid and that policies cover the claim
  • gathering information like receipts, photographs or valuations
  • telling customers how their claim might affect their policy premiums
  • arranging payments on straightforward claims
  • referring doubtful, complex or high-value claims to a claims manager

Working environment

You could work in an office or in a contact centre.

You can get into this job through:

  • a college course
  • an apprenticeship
  • working towards this role
  • applying directly
  • a company's trainee scheme
College

You could take the Chartered Insurance Institute's Foundation Insurance Test award to get a basic understanding of insurance.

You can also do a Level 2 and 3 Certificate in Providing Financial Services.

Entry requirements

You'll usually need:

  • GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths
For more information
Apprenticeship

You could get into this job through an advanced apprenticeship as an insurance practitioner.

Entry requirements

You'll usually need:

  • 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths, for an advanced apprenticeship
For more information
Work

You may be able to start as an admin assistant or technician and work your way up to be a claims handler. You'll usually need GCSEs at grades 9 to 4 (A* to C), including English and maths.

Direct application

If you want to apply directly you'll find it useful to have:

  • GCSEs at grades 9 to 4 (A* to C) including English and maths
  • IT skills
  • experience in office work or customer service

Some companies will test your skills in communication and numbers at the interview stage

Other routes

You could join a large insurance firm's training scheme if you've got A levels and relevant work experience, or a degree in a relevant subject, like business studies or maths.

More information

Further information

You can find out more about working in insurance from the Chartered Insurance Institute and Discover Risk.

With experience, you could work as a claims negotiator, or be promoted to claims manager.

You could move into other areas of insurance like loss adjusting, broking, account management, or compliance. With experience, you could work as a claims negotiator, or be promoted to claims manager.

You could move into other areas of insurance like loss adjusting, broking, account management, or compliance.

Skills required and how your skills match up

What skills are required?

You'll need:

  • to be thorough and pay attention to detail
  • customer service skills
  • administration skills
  • the ability to work well with others
  • patience and the ability to remain calm in stressful situations
  • sensitivity and understanding
  • the ability to accept criticism and work well under pressure
  • excellent verbal communication skills
  • the ability to read English
  • to be able to carry out basic tasks on a computer or hand-held device
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