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Sales assistant

Sales assistants sell products and help customers.

Annual Salary

£13,000 to £26,000

Average UK salary in 2022 was £33,200
(source Office for National Statistics)

Working hours

39 to 41 a week

You could work: evenings / weekends / bank holidays; on a rota

1.5%
Future employment

There will be 1.5% fewer Sales assistant jobs in 2027.

Day to day tasks

As a sales assistant you could:

  • serve customers and handle any returns and refunds
  • unpack deliveries, stock shelves and arrange displays
  • rotate and replace stock
  • promote products to meet sales targets
  • keep the store clean and tidy

Working environment

You may need to wear a uniform.

You could work at a store, in a stock room or at a garden centre.

Your working environment may be physically demanding and crowded.

You can get into this job through:

  • a college course
  • an apprenticeship
  • working towards this role
  • volunteering
  • applying directly
College

You could do a college course to learn some of the skills you'll need as a sales assistant.

You could do a Level 2 Certificate or Diploma in Retail Skills or a Level 3 Diploma in Retail Skills Sales Professional.

Entry requirements

You'll usually need:

  • 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course
  • 4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, for a level 3 course
For more information
Apprenticeship

You could do a Retailer Level 2 Intermediate Apprenticeship.

Entry requirements

You'll usually need:

  • some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship
For more information
Work

You could start as a temporary sales assistant and work at the weekend or in a busy season like Christmas.

You could then apply for a permanent role after getting some experience.

Volunteering and work experience

You could volunteer in a charity shop to get some retail skills. This experience could help you to get paid work.

Direct application

You could apply directly for sales assistant jobs. You might find it useful to have retail or customer service experience.

Some employers might want you to have some GCSEs at grades 9 to 4 (A* to C), including English and maths.

Requirements and restrictions

You'll need to:

  • be over 18 to sell alcohol and other restricted goods

More information

Career tips

When applying for sales assistant jobs, it might help if you:are confident about selling; have a positive and helpful attitude; get on well with a range of customers

Some shops, like mobile phone or DIY shops, might expect you to have good knowledge of their products before you apply.

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With experience you could:become a retail supervisor, manager or department manager; gain further qualifications through a Retail Leadership Level 6 Degree Apprenticeship; train to work in a specialised area of retail like an opticians through an Optical Assistant Level 3 Advanced Apprenticeship; specialise in customer services, visual merchandising or buying; start your own independent shop or stall

You can work as an Optical Retailer with employers such as Specsavers

Skills required and how your skills match up

What skills are required?

You'll need:

  • customer service skills
  • the ability to work well with others
  • patience and the ability to remain calm in stressful situations
  • to be thorough and pay attention to detail
  • sensitivity and understanding
  • persuading and negotiating skills
  • the ability to use your initiative
  • excellent verbal communication skills
  • the ability to sell products and services
  • to be able to use a computer and the main software packages competently
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