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What's it all about?

Almost all businesses use information and communication technologies – 21 million people use IT every day at work in the UK. Telecommunications is one of the fastest changing sectors, with new technologies constantly being explored and developed.

Employers require varying skills, ranging from sales and customer-focused careers, to highly technical jobs.

The Contact Centre Industry employs hundreds of thousands of people in a variety of job roles ranging from Customer Service Agent to Contact Centre Manager. These centres exist in many industries, offering employment opportunities in Finance, Travel and Tourism, Hospitality, Marketing and Retail, to name just a few.

The opportunities for career advancement, self-development and financial reward within all these sectors is excellent, if you work hard and are prepared to keep on learning all the time, because things move on quickly in this area.

In this sector various ICT careers exist, such as:

  • Computer and IT development
  • Telecoms
  • Internal operations
  • Sales and marketing
  • Internet
  • Installation and maintenance
  • Design

Some jobs such as software developer, game design and website editing and design are creative, while others like product development and managing IT systems are highly technical. Others, like project managers, need much less detailed technical knowledge.

There are lots of different types of jobs in IT – needing different skills.

Is this a growth area in the South West?

The Local Enterprise Partnerships (LEPs), there are 6 across the South West, have been asked to predict which job sectors will grow. This information could help you develop your skills and gain qualifications for specific job roles, sectors or particular places where there are likely to be opportunities. No growth doesn't mean there are no jobs but growth does mean there are likely to be more jobs!

Growth or no growth in the South West?

ICT activites can be found across all sectors and the Local Enterprise Partnerships believe there will be growth linked to things like digital media.  The South West has a long history of technological innovation and, combined with a good communications systems, this makes the region the attractive to world class information communication technology (ICT) companies. Also, there is lots of ICT research activities in universities, such as, Bath, Bournemouth, Exeter, Plymouth and the West of England. (Source GradWest).  The West of England has the biggest group of ICT companies outside of Silicon Valley in the USA.